Conditions of use

If you access and use this site, you accept and agree to be bound by the terms and conditions set forth herein. It is also agreed and understood that the use of this site is on your own initiative and you are responsible for compliance with applicable local, national or international laws. The Legal Information applies to owners of products and services (each an “Owner”) provided by Sun Life Assurance Company of Canada (International Operations) in Bermuda or Sun Life Financial Investments (Bermuda) Ltd. in Bermuda (both companies referred to sometimes herein together, for convenience only, as “the Company”), as well as the distributor named on the account of the Owner. The site is administered by Sun Life Assurance Company of Canada (International Operations) in Bermuda, a member of the Sun Life Financial group of companies.

Please read these Conditions of Use carefully before using this site. You should review the Conditions of Use regularly as they may change at any time. References to "Web Sites" and "Sites" mean both the singular and plural of these terms. References to "you" or "your" shall mean the person authorized to access and use this site. References to "we", "us" or "our" shall mean the Company.

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Nothing in this site constitutes an offer to buy or sell products or services of the Company or any affiliate. All products and services are subject to the terms and conditions of any applicable agreements governing their use, which may change from time to time.

Our products and services are available only in jurisdictions where they may be lawfully offered for sale. Not all products and services are available in all geographical regions. Participation in the international programs offered by the Company in Bermuda may be restricted, depending on residency or citizenship. Bermuda and Canada residents and United States residents or citizens are not able to participate. Residents of certain other countries may be subject to similar restrictions. These international products are registered only in Bermuda. This site is for general informational purposes only. It is not intended to provide any personalized financial, accounting, tax, legal and/or market advice (including, without limitation, advice regarding the suitability or profitability of a security or investment).

The information provided on and through this site is believed to be reliable when posted. However, we cannot guarantee that information will be accurate, complete and current at all times. All information on the Site is subject to modification from time to time without notice. No information based upon the opinions expressed in any web-based presentation can be guaranteed. We will make every reasonable effort to provide you access to the site. However, there will be occasions when the site will be unavailable for use or times when we find it necessary to shut down our site for a period of time for maintenance, updates and other reasonable adjustments.

Third-party web sites accessed by hypertext links appearing on this site may have been independently developed by others. We do not guarantee the accuracy of any information in these other sites. The listing of an organization not affiliated with the Company should not be interpreted as an endorsement of its services or products by any of the Sun Life Financial group of companies. The Company disclaims any and all responsibility and liability for the accuracy, content, completeness, legality, reliability or operability of said links or the services and resources therein. Any concerns regarding any such service or resource should be directed to the particular service or resource.

Certain parts of the Web Sites require an electronic identification which consists of a user name, Internet Personal Identification Number (commonly referred to as a P.I.N. or password), or other security measures that the Company may require. You agree that the use of this electronic identification is the legal equivalent to your written signed instructions to the Company and that your identity as an authorized user of our Web services is determined solely by your user name and Internet Personal Identification Number. You acknowledge that you are responsible for the safekeeping of your Internet Personal Identification Number and that the Company is unable, and under no obligation, to confirm the identity or authority of any user of our Web services. You also agree that the Company has no duty to inquire as to the authority or propriety of any instructions given to it and shall be entitled to act upon any such instructions. If you become concerned that the confidentiality of your Internet Personal Identification Number has become compromised, you agree to notify the Company and change your Internet Personal Identification Number immediately. To keep your client’s policy or contract information confidential, you agree not to disclose your Internet Personal Identification Number to anyone and will not record it anywhere. You agree to immediately notify the Company of any unauthorized use of your Internet Personal Identification Number and/or access to your policy or contract records. The Company reserves the right to cancel or restrict the use of your Personal Identification Number and/or this site without notice and for any reason, including the reason of your use that is contrary to these Conditions of Use.

Any on-line acknowledgments or other messages which appear on your screen for transactions entered do not mean that the transactions have been received, accepted or rejected by the Company. These acknowledgements are only an indication that the transaction information entered by you has either been transmitted or cannot be transmitted to the Company. No transaction shall be deemed accepted until you receive a written confirmation from the Company. You are responsible for reviewing all confirmations and policy or contract statements received by you on behalf of your client in order to verify their accuracy. If you do not receive a written confirmation within five (5) business days of a transaction, you agree to immediately notify the Company.

The Company reserves the right to change the terms of use of its Web Sites or discontinue them at any time upon notice to you. Notice may be given to you in writing, by e-mail or by posting such notice on our Web Site.

Your use of this site shall be entirely at your risk. The Company will not be responsible in any manner for any harm, loss or damage, however caused, arising out of your use of the Web Sites, including direct, indirect, special, third party or consequential damages. We will not be responsible for any detrimental reliance that you may place upon the Web Sites or its contents.


If any provision in these Conditions of Use is held invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect. The laws of Bermuda shall govern your use of this site. You hereby consent and submit to the jurisdiction of the courts of Bermuda in any action or proceeding related to your use of the Web Sites.

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The Company’s products are authorized for prospective investors only when preceded or accompanied by a Specimen Certificate, Essential Information Product and Disclosure document, Offering Document and/or underlying fund prospectuses containing more complete information including all charges and expenses, such as the withdrawal charges and mortality and expense risk charges. They should be read carefully by your clients before investing or sending money.

Products are not insured by the FDIC or any other government agency, and are not deposits or other obligations of, or guaranteed by, any financial institution. Unit values of variable products are subject to investment risk, including possible loss of the principal amount invested, and will fluctuate in value. You may receive more or less than you paid when you redeem your units. Please see the Essential Information and Product Disclosure or Offering Document for details.

Sun Life Financial Investments (Bermuda) Ltd. is licensed to conduct Investment Business by the Bermuda Monetary Authority.

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Interactive web services


The Company’s CustomerLink service permits you, an authorized certificate/account holder, to view information on your certificate/account record, obtain quotations and receive other information related to your certificate/account record through electronic transmission via a compatible personal computer and a secure Web browser.

Financial professionals

Certain parts of the Web Sites permit you, an authorized broker or representative, to access information pertaining to your clients or your annuity and investment accounts for the sole purpose of maintaining ongoing contact with your clients and to service their contracts or accounts. You may download information pertaining to your clients and print out a hard copy in connection with providing client services. You are not authorized to, and agree not to use this service for any other purpose other than as provided herein. You acknowledge that information that you access through this service is highly confidential and you agree that you will use it accordingly. Certain parts of the Web Sites also permit you, an authorized broker or representative, to access forms and marketing and educational materials. In addition to these Conditions of Use, your use of these parts of the Web Sites and materials are subject to the terms and conditions of any applicable sales, distribution, and appointment agreements, as well as the Company’s policies and procedures.

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Online information

The information gathered and retained by us from your use of this site will only be used by the Company and its affiliated group of companies. Your activity on the Web Sites will not result in you being added to a mailing list, unless you specifically request us to do so. We will not provide or sell any information about you to unpermitted third parties. Please see our Privacy Policy for more information on security and privacy matters regarding this use of the Web Sites and Interactive Web Services. Our Privacy Policy can be accessed over the Internet.
It is important to keep in mind, however, that the Internet is not a totally secure medium of communication. For this reason, we cannot guarantee the privacy of any information you input on the Web Sites or send to us on the Internet. The Company, including affiliates, will not be responsible for any damages you or others may suffer as a result of the loss of confidentiality of any such information sent over the Internet. Distributors will have access to information with regard to those accounts on which they are listed as the broker of record. Distributors, not the Company or any affiliate, are responsible to Owners for any misuse of account information accessed on this site. Owners should contact their distributor to discuss the terms of their access to account information.

If you have questions about this policy, please contact us.

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The contents of the Web Sites are protected by copyright. Except as may otherwise be provided herein, users of the Company's Web Sites shall be entitled to copy information for their own noncommercial personal use but may not republish or reproduce any part without the prior written permission of the applicable Sun Life Financial company. Republishing and reproducing includes any uploading, downloading or accessing the information on our Web Sites onto the Internet or any other local or international computer system. An acknowledgement of the source must be included whenever our materials are copied or published. If you require further information on the uses that you may make of the information on the Web Sites or if you wish to obtain a license to reproduce or republish any material on the Web Sites, please send such requests by e-mail or contact us by mail at:

Sun Life Financial
Victoria Hall
11 Victoria Street
PO Box HM 3070
Hamilton HM NX

Any infringement of our rights will result in appropriate legal action. The Company and its affiliates disclaim any and all liability which may result from any unauthorized reproduction or use of the information on the Web Sites.

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Trademarks and service marks

All trademarks and service marks used on the Web Sites or in connection with the goods and services mentioned on the Web Sites, including Sun Life Financial, are registered trademarks or service marks of Sun Life Assurance Company of Canada and are protected by applicable domestic and foreign trademark laws. All rights reserved.

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If you have any questions about this Legal Notice, please contact us.

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