Sun Life Financial - Talk to us
Sun Life Financial - Talk to us

Talk to us

Learn who to contact within our organization for different types of information and services. Use the contact information below for general inquiries or click on a division category below for more specific contact information.

General inquires

Sun Life Financial
One Sun Life Executive Park
Wellesley Hills, MA 02481

Telephone: 1-800-SUN-LIFE (786-5433)
Email: USWeb_General_Information@sunlife.com


Annuities Open

Sun Life Financial U.S. Annuities

Regular mail
Sun Life Annuity Service Center
PO Box 9133
Wellesley Hills, MA 02481-9133

Overnight mail
Sun Life Annuity Service Center
112 Worcester Street
Wellesley Hills, MA 02481

New York policyowners

Regular mail
Sun Life Annuity Service Center
PO Box 9133
Wellesley Hills, MA 02481-9133

Overnight mail
Sun Life Annuity Service Center
112 Worcester Street
Wellesley Hills, MA 02481

Phone contacts

Client service: 800-752-7216
Automated account information: 800-752-7218
Fax: 781-304-5383

Email

USRPS_Correspondence@sunlife.com

Life insurance Open

Universal Life/Whole Life policies

For general correspondence
Sun Life Financial
P.O. Box 9106
Wellesley Hills, MA 02481-9106
Phone: 800-862-6266
Fax: 888-863-8311
Email: USWeb_Individual_Customer_Service@Sunlife.com

For premium payments
Sun Life Financial
P.O. Box 0760
Carol Stream, IL 60132-0760

For overnight mail
Sun Life Financial
One Sun Life Executive Park
Wellesley Hills, MA 02481

For NY general correspondence
Sun Life Insurance and Annuity
Company of New York
P.O. Box 9191
Wellesley Hills, MA 02481-9191
Phone: 877-750-8683
Fax: 888-863-8311
E-mail: USWeb_Individual_Customer_Service@Sunlife.com

For NY premium payments
Sun Life Insurance and Annuity
Company of New York
P.O. Box 0532
Carol Stream, IL 60132-0532

 

Variable Life policies

For general correspondence
Sun Life Financial
P.O. Box 81173
Wellesley Hills, MA 02481-9106
Phone: 800-700-6554
Fax: 888-863-8311
E-mail: Variablelife-info@sunlife.com

For overnight mail
Sun Life Financial
One Sun Life Executive Park
Wellesley Hills, MA 02481

For NY general correspondence
Sun Life Insurance and Annuity
Company of New York
P.O. Box 9191
Wellesley Hills, MA 02481-9191
Phone: 866-702-6998
Fax: 888-863-8311
E-mail: Variablelife-info@sunlife.com
 

Term Life policies

For policies beginning
with SC, SU

Sun Life Financial Term Center
P.O. Box 84308
Lincoln, NE 65808
Phone: 877-431-7379
Email: admin@sunlifeterm.com

Overnight mail for
SC, SU policies

Sun Life Financial Term Center
421 South 9th Street, Suite 222
Lincoln, NE 65808

For all other policies
Sun Life Financial
P.O. Box 9106
Wellesley Hills, MA 02481-9106
Phone: 800-862-6266
Fax: 888-863-8311
Email: USWeb_Individual_Customer_Service@Sunlife.com

Overnight mail for all other policies
Sun Life Financial
One Sun Life Executive Park
Wellesley Hills, MA 02481


Employee Benefits Group Open

Employee Benefits Group contact information

Mail
Sun Life Financial
SC 2350
Wellesley Hills, MA 02481

Email
Group_eCommerce@sunlife.com

Phone
800-247-6875

Find a sales office


Corporate Open

Media inquiries

Tim Stone
Sun Life Financial
SC 1214
One Sun Life Executive Park
Wellesley Hills, MA 02481
Phone: 800-SUN-LIFE (786-5433), ext. 2185
Email: tim.stone@sunlife.com

General inquiries

Sun Life Financial
One Sun Life Executive Park
Wellesley Hills, MA 02481
Phone: 800-SUN-LIFE (786-5433), ext. 1955
Email: USWeb_General_Information@sunlife.com

Investor relations

Institutional investors and analysts can contact us at:
Email: investor.relations@sunlife.com

To report suspected fraud/ethics violations

Paul A. Finnegan
Fraud Reporting Officer
Sun Life Financial, SC2335
One Sun Life Executive Park
Wellesley Hills, MA 02481
Phone: 800-432-1102 ext. 6794
Email: paul.finnegan@sunlife.com

Sun Life Financial is committed to protecting customer, policyholder and company assets. To fulfill this commitment, Sun Life Financial has developed internal controls to safeguard assets, including controls to detect and prevent fraud. Customers, policyholders, agents, and employees are encouraged to contact the company to report suspected fraudulent or dishonest activity which may potentially impact Sun Life Financial or parties with which it has a relationship. Contact information is listed below. All calls and correspondence using the following phone number, e-mail, and address will be treated in a confidential manner. If you wish to be contacted, please leave your name and contact information. Typically, an investigator will respond within one business day after the information is provided. You may also leave an anonymous message. However, to be of value, information left in an anonymous message should be verifiable and be sufficiently detailed so as to allow Sun Life Financial to initiate an investigation.


 

Access your account

Sun Life Rising Star Awards

Questions or comments about the Sun Life Rising Star Awards program?
Visit sunliferisingstar.com for more information.

Marketing contacts

Media Relations
Tim Stone
tim.stone@sunlife.com

Advertising
Tricia Conboy
tricia.conboy@sunlife.com

Sponsorships
Sally Bray
sally.bray@sunlife.com

Philanthropy
Kaitlin Jaquez
kaitlin.jaquez@sunlife.com