A real-life example: Colorado ski vacation

SLPC 24049 01/16 (exp. 01/18)

An employee becomes critically ill while on a Colorado ski vacation

An employee of one of our policyholders traveled from her home in Illinois to Colorado to enjoy a ski vacation with family. While there, she fell critically ill and was rushed to the hospital. Her brother called Assist America for help.

The Assist America medical coordinator immediately contacted the Colorado hospital to evaluate the facility, which met Assist America's criteria. The medical coordinator also called the hospital every few days to monitor the employee's status. Assist America even offered to fly one of the employee's teenage daughters out to be with her, but the employee decided it was best that both daughters remain at home. While hospitalized, the employee was worried about how to get back home. Assist America assured her that travel plans would be taken care of. After being released from the hospital and convalescing at her brother's home in Colorado, the employee returned to Illinois, with help along the way from Assist America.

Assist America arranged and paid for the medical consultation, the flight arrangements, a first-class airline ticket back to Illinois for the employee, and a driver service to provide transport home from the airport.

This employee's story demonstrates the importance of Emergency Travel Assistance. Assist America helped minimize the stress associated with experiencing an illness on vacation and the physical challenge of traveling while recovering. They even made sure a wheelchair for the employee was available at each airport to make traveling easier. Plus, Assist America eliminated the inconvenience and cost of rescheduling flight plans. Without Assist America, the employee would have had to manage these difficult and expensive tasks.

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Emergency Travel Assistance is provided by Assist America and is available with Sun Life’s Basic life, Voluntary Life, and Accident insurance.

Value-added services are offered only on specific lines of coverage and carry a separate charge, which is added to the cost of the insurance. The cost is included in the total amount billed. Sun Life is not responsible or liable for care, services, or advice given by any provider or vendor of these Services. Sun Life reserves the right to discontinue any of the Services at any time. Services are provided by Assist America,® the nation's largest provider of global emergency travel assistance services through group benefit plans. Services are not insurance. Assist America® is a registered service marks of Assist America, Inc.