SLPC 24046 7/16 (exp. 7/18)
Sun Life is pleased to offer a service guarantee on our Group Life, Dental, Long-Term Disability, Short-Term Disability, and SunAdvisor® products. Policyholder satisfaction is guaranteed under one or more of the following provisions:
We guarantee that claims will be paid accurately and promptly. (Claims standards vary by product.)
We will respond to all telephone calls from policyholders and claimants within one business day.
Overall satisfaction guarantee:
We're committed to service. If a policyholder is not satisfied with his or her Sun Life experience — for any reason — we will provide payment under this section.
If we do not meet the terms of a guarantee, a policyholder may request in writing a service guarantee review.
Sun Life will determine whether it failed to meet the guarantee and whether a payment is made. If the request is approved, payment will be made by check during the policy year, as long as the policy remains in force during this time. Sun Life's maximum liability under this guarantee for any policy year is limited to the lesser of 3% of the policyholder's annual [Dental] premium or $5,000. The maximum payment for a breach of any one component is one-third of the maximum liability (lesser of 1% or $1,667). If a policyholder has more than one line of insurance coverage, the Overall Satisfaction component will be paid only if the service issue arises under this guarantee.
Group life, disability, and dental insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states, except New York, under Policy Form Series 93P-LH, 98P-ADD, 01C-LH-PT, 12-GP-01, 12-DI-C-01,GD-A and GC-A. In New York, group life and disability insurance policies are underwritten by Sun Life and Health Insurance Company (U.S.) (Lansing, MI) under Policy Form Series 13-GP-LH-01, 13-LF-C-01, 13-GPPORT-P-01, 13-LFPort-C-01, 13-ADD-C-01, 13-LTD-C-01, 13-LTD-P-01, 13-STD-C-01, 06P-NY-DBL, 12-DI-C-01, GP-A-1, and GC-A-1. Product offerings may not be available in all states and may vary depending on state laws and regulations.