The Sun Shines On

ASC India and Philippines support all stages of customer and software life cycle




Information Technology

  • Project Management
    • Project planning & execution
    • Budget & cost management
    • Risk management
  • Project Management Support
    • Portfolio analysis & reporting 
    • Project management back office support
    • PMO support
  • Application Operations & Services
    • Incident & problem management
    • Batch/environment support
    • Product administration
    • Database administration
    • Maintenance & enhancements
    • Change management
    • Code quality analysis
    • Disaster recovery
  • Design & Development
    • Development planning & estimation
    • Code development & unit testing
    • Configuration management
    • Post development support
    • Implementation planning & deployment
  • Testing
    • Test strategy & planning
    • Test environment management
    • Test execution & defect management
    • Test closures & reporting
    • Automation & performance testing
  • Enterprise Infrastructure
    • Web hosting support
    • Unix support (AIX,Solaris,Linux)
    • Network operation support
    • Operation center support
    • Project management support
  • Business Analysis
    • Requirement management
    • Elicitation, analysis & documentation
    • Application risk assessment

Insurance

  • Policy Servicing & Administration
    • Name/Owner/Beneficiary/SIN change
    • Surrenders/Cancellations
    • Disclosures
    • Member terminations
    • Returned mail
    • Call center correspondence
    • Premium administration
    • Collateral assignment
    • Power of attorney
  • New Business
    • Contract set-up
    • Billing set-up
  • Claims Processing
    • Drug/Paramedical/Vision/Dental claims adjudication
    • Complex/COB/HAS & PI claims adjudication
    • Claims management

Wealth Management

  • New Contracts
    • KYC
    • Account opening & follow-up
    • LTA/ transaction authorization
    • PAC set-up
    • Enrolments account servicing
    • Premium administration
    • Collateral assignment
    • Power of attorney
  • Account Servicing
    • Purchase
    • Redemption
    • Switches
    • Fund reset
    • Internal/ external transfer
    • Personal information updation
    • Withdrawals
    • Contributions
    • Enrollment

Document Services

  • New Business
    • Indexing
    • Sorting

Business Processing

Investment Operations

  • Public fixed income support
  • Mortgages & Real estate investments support
  • Private fixed income support
  • Investment compliance support
  • Inbound
    • Group benefits customer service - dental, medical, paramedical calls
    • Individual customer service - traditional life calls
    • Advisor technology support - CSF & wholesale
  • Outbound
    • Claims web controls

Client Care Centre