Contact us

Shareholders worldwide:

Common shareholders worldwide can access their shareholder accounts online through CIBC Mellon Trust Company’s AnswerLine®. Visit the CIBC Mellon Investor Centre to register.*

* For shareholders in the U.K., the AnswerLine® service is available for share certificate holders only. If you have a share ownership account, Contact Capita Registrars.


Transfer agent contact information:

Shareholders residing in Canada

Email: inquiries@cibcmellon.com
Website:
www.cibcmellon.com
 
Telephone:
Canada and U.S.:

International:
1 877 224-1760 (English)
1 888 290-0048 (French)
416-348-9412
Monday to Friday - 8:30 a.m. to 6:30 p.m. ET

Mailing Address:
Sun Life Financial
c/o CIBC Mellon Trust Company
P.O. Box 7010
Adelaide Street Postal Station
Toronto, Ontario
Canada M5C 2W9
 Courier or Personal Delivery:
 CIBC Mellon Trust Company
 199 Bay Street
 Commerce Court West
 Securities Level (Lower Concourse)
 Toronto, Ontario
Canada M5L 1G9

 

Shareholders residing in the U.S. who require name changes and transfers, including estate transfers, contact BNY Mellon Shareowner Services by email at shrrelations@mellon.com.

Telephone: 1 800 648-8393, Monday to Friday - 9 a.m. to 7 p.m. ET

Mailing Address:
BNY Mellon Shareowner Services
Transfer Department
P.O. Box 3310
South Hackensack, New Jersey
U.S.A. 07606
Courier or Personal Delivery:
BNY Mellon Shareowner Services
480 Washington Blvd.
27th Floor
Jersey City, New Jersey
U.S.A. 07310 - 1900

All other requests, including dividend cheques, tax slips and number of shares held, should be sent to CIBC Mellon.


Shareholders residing in the United Kingdom, Ireland, Channel Islands and Isle of Man, contact Capita Registrars at www.capitaregistrars.com or email ssd@capitaregistrars.com.

Telephone:

Within United Kingdom:

Outside United Kingdom:

(0845) 602 1587

+44 20 8639 2064

Monday to Friday – 9 a.m. to 5 p.m.

Mailing  & Courier address:
Capita Registrars
34 Beckenham Road
Beckenham, Kent, 
United Kingdom BR3 4TU

 

Shareholders residing in Hong Kong, contact Computershare Hong Kong Investor Services Limited. Visit their website at www.computershare.com.hk or email hkinfo@computershare.com.hk.


Telephone: (852) 2862-8555

Monday to Friday – 9 a.m. to 6 p.m.


Mailing or Courier Address:
Computershare Hong Kong Investor Services Limited       
17M Floor
Hopewell Centre
183 Queen's Road East
Wanchai, Hong Kong
Personal Delivery:
Computershare Hong Kong Investor Services Limited
Shop #1712-1716, 17th Floor
Hopewell Centre
183 Queen's Road East
Wanchai, Hong Kong

Shareholders residing in the Philippines, contact the Hongkong and Shanghai Banking Corporation Limited (HSBC).

Telephone:
From Metro Manila:

PLDT  (632) 581-8111

GLOBE (632) 976-8111

From the Provinces: 1 800 1 888-2422
Monday to Friday - 8:30 a.m. to 5:30 p.m

 

Mailing, Courier or Personal Delivery Address:
The Hongkong and Shanghai Banking Corporation Limited
HSBC Stock Transfer Unit
7th Floor, HSBC Centre
3058 Fifth Avenue West
Bonifacio Global City
Taguig City, 1634
Philippines


Contact information for general inquiries from shareholders and individual investors:

Sun Life Financial
Shareholder Services
150 King Street West
6th Floor
Toronto, Ontario 
Canada M5H 1J9

Fax: 416-598-3121

Email:  shareholderservices@sunlife.com

Contact information for inquiries about Sun Life’s products and services:


Canadian customers:  1 877 SUN-LIFE (786-5433)

U.S. customers:          1 800 SUN-LIFE (786-5433)

What would you like to do today?

Choose from an option below or view our FAQ.

View my shareholder account

CIBC Mellon’s AnswerLine provides online access to your account.* Visit the CIBC Mellon Investor Centre to register.
* For shareholders in the U.K., this service is available for share certificate holders only. Contact Capita Registrars Ltd if you have a share ownership account.

Change my address

Fill out a change of address form with our transfer agent CIBC Mellon.

Replace my dividend cheque

Visit our transfer agent CIBC Mellon for information on replacing your cheque.

Replace my certificate 

If you hold a Sun Life share certificate, visit our transfer agent CIBC Mellon
Request information about replacing your share ownership statement through the CIBC Mellon inquiry form.

Sell or transfer shares

Refer to our FAQ How do I sell or transfer ownership of common shares? for information.

Enroll in reinvestment plan

Refer to our FAQ for information about our Canadian Dividend Reinvestment Plan.

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